FAQ
Are your products suitable for sensitive skin?
All our products have been created with more sensitive skin in mind. Although, they have passed our tests with our chosen testers - we would still recommend you always perform a patch test in an inconspicuous area to ensure it is ok for YOUR individual skin.
Do you have a guarantee period?
Yes! We have a 30 day guarantee period on all our products. Simply contact us with your returns request and we will provide a returns label for you to return the product(s). Please note all returns must reach us in their unopened format due to hygiene reasons.
Subscription Box
Our Subscription Boxes are released towards the end of the month and all boxes need to be paid for before the 20th of the month they are released by. Payments will be taken at the time the subscription is placed and then on the 1st of the month.
All subscription boxes can be cancelled or paused after the first 3 months and you will always recieve top value and quality for the price you pay.
Shipping
Fast shipping
We offer shipping via Royal Mail tracked services and Evri to assure you a timely service. Our despatch turn around time is currently 3 working days but aim for sooner.
Order tracking
All orders get their tracking number added upon despatch
Get in touch
Getting in touch with us is easy. Simply email us at support@enchantandsoap.co.uk