FAQ
Are your products suitable for sensitive skin?
All our products have been created with more sensitive skin in mind. Although, they have passed our tests with our chosen testers - we would still recommend you always perform a patch test in an inconspicuous area to ensure it is ok for YOUR individual skin.
Do you have a guarantee period?
Yes! We have a 30 day guarantee period on all our products. Simply contact us with your returns request and we will provide a returns label for you to return the product(s). Please note all returns must reach us in their unopened format due to hygiene reasons.
How much product should I expect in Whipped Soap?
Our whipped soaps contain a minimum of 100 grams of soap in the container - usually more so than this. If the product does not look as full, this will sadly be due to the air escaping from the whipped product - but this will have no effect on its usage.
What does Whipped Soap do?
Whipped soaps are a fabulous product that not only cleanses your skin, but also ensures an amazing shaving experience. Forget that foams that you can buy and use this all in 1 soap to give you the best shave and clean of your life.
Postage charges
If you are happy for all items to be despatched at the same time as the latest preorder despatch date(Pre-orders and normal orders), then please contact us at support@enchantandsoap.co.uk for a code to discount the extra postage charges.
Shipping
Fast shipping
We offer shipping via Royal Mail tracked services and DPD to assure you a timely service. Our despatch turn around time is currently 3 working days but aim for sooner.
Order tracking
All orders get their tracking number added upon despatch
Get in touch
Getting in touch with us is easy. Simply email us at support@enchantandsoap.co.uk